Frequently Asked Questions
1. CONTACT INFORMATION
To place an order, call Brookstone.com at 1-800-846-3000, Mon-Fri from 8:00 AM to 4:30 PM CST (closed Saturday and Sunday.) You can also email us at email@example.com.
3. PAYMENT METHODS
Brookstone.com accepts most major credit cards including Visa, MasterCard, Diners Club, American Express, JCB, and Discover. We will not bill your credit card until we ship your order. Partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.
4. PROBLEMS ORDERING ONLINE?
If you experience technical problems while ordering online, please contact Customer Care.
5. MULTIPLE CREDIT CARD ORDERS
Unfortunately, our site cannot accept orders using multiple credit cards. However, you may call one of our Customer Care Associates to place an order using up to three different credit cards as long as the cardholder name and billing address for each card is the same. To place the order call us at 1-800-846-3000. You may also fax the details of your order to 573-581-7361 or click here to email us.
Most orders are shipped from our Distribution Center, arrive five to seven business days from receipt of your order.
7. TRACKING ORDERS
We are pleased to offer online package tracking for orders that have already shipped from our warehouse. Order tracking is not available for certain specialty items, or for items that ship via the US Postal Service. To access package tracking, please click here. If you need additional assistance, contact Customer Care by e-mail or at 800-846-3000.