Important Safety Recalls


Big Blue Party Wireless Indoor/Outdoor Speaker
Recall Due to Fire Hazard

Click here for full RECALL NOTICE.

Consumers should immediately stop using the recalled speakers, properly dispose of the lithium-ion battery packs according to state and local regulations and file a proof of claim form at to receive a partial refund. Brookstone has filed for Chapter 11 bankruptcy protection.

Consumer Contact: Brookstone toll-free at 866-576-7337 any time for more information or to file a proof of claim form.

Brookstone Big Blue Party™ Wireless Speaker Recall
Frequently Asked Questions

How do I participate in this recall?

Brookstone cannot issue refunds because it has filed for bankruptcy in the United States Bankruptcy Court for the District of Delaware (the “Bankruptcy Court”). You may file a proof of claim form, which may entitle you to receive a partial refund if Brookstone or the Bankruptcy Court determines that you have a valid claim related to this recall. You can find the proof of claim form and information on how to complete and submit it at

Why are these speakers being recalled?

We are recalling these speakers to keep consumers safe and avoid the potential for property damage or personal injury.

What is the problem with these speakers?

Brookstone has received some reports of these speakers overheating, sparking, emitting smoke, and, in a few instances, starting a fire. The problem has been linked to the lithium-ion battery pack that is contained in the base of the speaker.

How can I tell if my speaker is being recalled?

This recall is limited to three different types of the “Big Blue Party™” wireless indoor/outdoor speaker. The SKUs that are being recalled are 849504 (Graphite), 318417 (360 with Chromecast), and 952645 (light grey). You can find the SKU listed on the bottom underside of your speaker.

Can I get a replacement speaker instead of a refund?

No. Brookstone filed for bankruptcy and cannot provide a replacement speaker. The remedy available is to file a proof of claim, which may entitle you to receive a partial refund if Brookstone or the Bankruptcy Court determines that you have a valid claim related to this recall.

Do I need my receipt to get a partial refund through the bankruptcy process?

If you choose to file a proof of claim in the Brookstone bankruptcy proceedings, you should attach evidence to show that you actually purchased the speaker. This could be in the form of a sales receipt, a gift receipt, an email purchase confirmation, relevant correspondence with customer care, or something else showing that you (or someone on your behalf) actually purchased the speaker. To the extent you do not provide evidence to support your proof of claim, you may not be entitled to a partial refund.

Will I receive a full refund through the bankruptcy process?

No. The exact amount of your refund is unclear at this time and will be determined as part of the Brookstone bankruptcy proceedings.

How are customers being notified of this recall?

The CPSC is issuing a press release to tell customers about this recall and will also publicize the recall on social media. Brookstone has sent emails to those customers for whom it has an email address. In addition, Brookstone has asked the other retailers who sold these speakers to help publicize this recall.

Can I return my speaker to the store where I bought it?

No. You should dispose of the speaker according to your state and local regulations that tell how to safely dispose of lithium-ion batteries.

Can I continue to use my speaker if it is not showing any signs of overheating?

No. Even though your speaker may appear to be safe, we are asking all customers to immediately stop using the speaker and participate in this recall by properly disposing of the product.

Can I use a different power supply/battery pack and continue using the speaker?

No. There is no alternate power supply available to be used with the speaker.

Can I just toss the speaker in the garbage?

No. Because the speaker uses a lithium-ion battery pack, which is located in the base of the speaker, you must dispose of the speaker, or at least the lithium-ion battery pack, in a safe manner. Check your state and local regulations for information on where and how to safely dispose of lithium-ion batteries in your area.

How long will it take to get my partial refund through the bankruptcy process?

Partial refunds will not be issued until the claims reconciliation process has been completed in the Brookstone bankruptcy proceedings. The timing is difficult to predict, but partial refunds may be made within the next 9 months.

Can I get a refund or replacement product from the place where I originally bought the speaker?

No. The remedy available to customers is a partial refund, if you submit a proof of claim form and Brookstone or the Bankruptcy Court determines that you have a valid claim related to this recall.


HEOS 1 Go Pack rechargeable battery packs
Purchased between May 2015 through June 2016

The battery can overheat, posing a fire and burn hazards.

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at


Beats Pill XL portable, wireless speakers
Purchased between January 2014 and June 2015

The battery can overheat posing a fire hazard.

(sold in black, white, pink, metallic sky and titanium)

Consumers should immediately stop using the recalled product and contact Apple
online at or or or contact Apple Support toll-free at
(800) 275-2273 anytime for a $325 Apple Store credit or electronic payment.

Apple will provide a postage paid box for consumers to send their Pill XL speaker
to Apple.


iDevices Pro Probes sold with iGrill2
Purchased between May 2014 and July 2014

iDevices LLC has determined that the plastic insulator located
inside the stainless steel probe is not heat resistant and can
melt and fall into food, posing an ingestion hazard. Consumers
should immediately stop using the Pro Probes and return them
to iDevices LLC for a free replacement.

The Pro Probes were sold with the iGrill2, which retailed
at $99.99, and came in red packaging.

If you have an iDevices Pro Probe, call iDevices LLC toll
free at: 888-313-7019 between 9:00 a.m. and 5:30 p.m. EST
Monday through Friday, or visit the firm’s
Website at and click on
Recall Information for more information.

Recall Notice

Fitbit ForceTM Wireless Activity Tracker
Model Numbers FB402BK, FB402BKS, FB402SL, FB402SLS

Components in the stainless steel, strap, or adhesives can lead to risk of allergic reaction in the form of redness, rashes or blistering.
Force trackers were sold nationwide from October 2013 to February 2014 for about $130.

Consumers should stop using the product and contact Fitbit for a full refund by:

Calling Fitbit, toll-free at (888) 656-6381 from 8 a.m. to 8 p.m. ET daily
or online at and click on Recall/Safety Info on the right side of the page
next to Terms of Use for more information.


Buckyballs and Buckycubes

If two or more of the magnets are swallowed, they can link together
inside the intestines and clamp onto body tissues, causing serious
internal injuries that can lead to death if untreated.

Please return the product to any Brookstone retail store. Store Locator
For more information, please see our Frequently Asked Questions or call anytime: (877) 872-1210.



Brookstone Heated Body Bean and 3-in-1 Wrap Product Warning Supplement:

It has come to our attention that the consumer safety warnings
provided within the product instructions may not have been
adequate to prevent misuse of the Heated Body Bean and 3-in-1
Wrap. While Brookstone does not believe that the products are
defective, customer safety is our highest priority. Because burns
can occur with all heated products, such as the Heated Body Bean,
Brookstone believes that additional warnings on the product labels
may help consumers avoid misusing the products.

To receive your supplemental safety warnings (which include an
insert for your product instruction booklet, a sticker for your Heated
Body Bean and a new gray fabric cover that include these safety
warnings) please call Brookstone Customer Care at 800-846-3000
Monday through Saturday from 7:00 a.m. -11:00 p.m. Central
Standard Time and Sunday from 9:30 a.m. through 7:00 p.m. Central.

Copies of these warnings are available by clicking here for your
immediate reference.


ActivHeat Heated Car Seats

The National Highway Traffic Safety Administration has issued a recall for certain ActivHeat Heated Car Seats sold at Brookstone (Item# 632927)). Please click here for important details.